Management controller, nurse decorated by the French Army, and literature lover, Marguerite-Marie Tollet-Delange has already lived several lives.
In search of the extraordinary
Marguerite-Marie Tollet-Delange was born in Paris in 1966. She is the second of seven children. In school, she developed a passion for the French language, Latin, Greek and history, and completed the French lycée with a diploma in literature. But her sense of service and caring for others led her to study nursing. Inspired by the stories of healthcare workers practising in the heat of action, such as Valérie André and Genevieve de Galard, she decided that her career would be nothing of the ordinary.
A fresh graduate at age 21, Marguerite-Marie Tollet-Delange joined the French army. Her diverse missions came one after the other: helping Kurds in Iraq, providing medical care for troops and civilians during the siege of Sarajevo, and so forth. She was decorated for her courage during an ambush under sniper fire. At the Val-de-Grâce military training hospital, she treated heads of state, a former deportee, a Vietnamese emperor, and more. She also developed a keen interest in internal medicine in all its complexity.
Move to Switzerland and into internal medicine at the CHUV
After retiring from her military career, Marguerite-Marie Tollet-Delange discovered Lausanne University Hospital (CHUV) at a professional event in Paris. The Swiss hospital’s structure and good working conditions motivated her to move to Lausanne and join the CHUV’s Internal Medicine Service. Working with patients on the 17th floor, more than anything she loves finding out the kind of people they are.
Drawing meaning from numbers
After spending 24 years full time in patient care, she began to feel the fatigue. She initiated a transition to management control, and as with everything she does, she totally immersed herself in it. For the Department of Medicine, she is responsible for outpatient pre-billing, data quality control and the Relact application. She also regularly trains doctors on the TarMed system. Her dual role makes her a valuable player in improving the administrative and accounting efficiency of the different services. /
“I grew up by motto “Strive for excellence, in both the small and the big things”. This idea has guided each of my projects. As I understand the reality of field work well, I like to think of myself as a bridge between patient care and financial administration.”